Frequently Asked Questions

Houshmand Aghdasi Frequently Asked Questions *I've never ordered custom frames online, how does this work?* You simply choose the molding you like, enter the exact dimensions of what you will be framing and add it to your cart. We will professionally make your custom frame and ship it out to you. Once you receive your frame, you would need to place your artwork into the frame and secure it and hang it with hardware that we can send you at a nominal cost, if you need them. We have a tutorial on the "Framers Corner" link in the top menu that illustrates how to frame, secure, and hang your artwork. In doing the preceding steps yourself, you will typically save 70 to 80% as compared to a local custom frame shop would charge you. *I have my artwork dimensions measured, but what do I put for Width and what do I put for Height?* You need not worry about which dimension you put for "width" and which you put for "height" as it will not affect the making of your custom frame. For example, an order of 48" H x 12" W is exactly the same frame as 12" H x 48" W. The key will be how you attach the hanging hardware on the back, which you would do once you receive the frame. *After I place my order, how long will it take for my order to be delivered?* Most frame orders are completed and shipped out within 2 business days (48 hours) after the order is placed though this is not guaranteed. Once your frame order has shipped, it can take FedEx Ground and UPS Ground 1 to 5 business days to deliver the order, depending on the distance between our facilities and the destination. If you have a deadline, please let us know by replying to your confirmation email after you placed your order. We will do our best to meet your deadline and if we feel we can not, we'll contact you to discuss more expedited shipping methods. *Will my frame come assembled?* Your custom frame will arrive pre-chopped and routed and ready to assemble. Shipping frames in this manner provides the best protection against damage during transit and minimizes shipping cost. Assembling your frame is easy and no tools are required. Simply align the corners and insert the thumbnails provided into the routed grooves. The finished product is exactly the same as if it were pre-joined. You can click on the "Framers Corner" link in the top menu of this website for illustrations on how easy it is. For customers who would like their custom frame pre-joined, please call to place your order. *What is the cost of shipping?* On custom frame orders of more than $200, shipping via FedEx and UPS is free. For orders less $200, the cost of FedEx / UPS shipping is based on size and weight, though we do cap the cost at around $14, even if it costs us more. *Are any of your frames made from polycore, polystyrene, or any other non-wood substance?* No. All of our wood mouldings used to create your custom frame are made from solid wood. We do not use low cost substitute materials to create our mouldings, we provide only the highest quality solid wood based frames in a variety of finishes. *How can you provide such low prices on solid wood custom frames?* There are two main reasons why we can provide such low prices and still deliver the same high quality custom frames as you would get at a local custom frame shop: We drastically minimize all overhead costs that many retail framing shops incur and factor into their pricing and we work on smaller profit margins, aiming to benefit on a higher volume of sales through a nationwide customer base and repeat business. *Is there a minimum order?* No. We care and pay as much attention to a single frame order as we do to a large bulk order. *How are the frame prices calculated?* We price our frames by the inch based on the total inner dimensions of the custom order (i.e. the size of the artwork), rounded up to the nearest inch. As an example a 10 1/2" by 10 3/4" frame constitutes an order of 43 total inches (2 lengths of 10.5" and 2 widths of 10.75" inches, totaling 42.5" which is then rounded up to the nearest inch for an order of 43"). The total inch quantity is then multiplied by the per inch price to get the total price for the custom frame. *How precise a measurement can custom orders be cut?* We cut our frames to exact specifications as small as a 1/8th of an inch. *What is a rabbet?* A Rabbet is the recess on the inside edge of the frame where the artwork is placed. The size of the rabbet denotes the depth of this recess. Typically, this size does not affect the framing of any artwork since various sized offset clips or framing points can be used to meet the needs of any artwork depth / rabbet depth combination. *Is shopping on www.CustomFrameSolutions.com safe?* Your online shopping transactions are handled by our secure server using Secure Sockets Layer encryptions (SSL). All credit card information is processed by the credit card processing gateway and is never seen nor stored by us. The information we maintain is that which is needed to process your order (i.e. contact and shipping information). We do not sell nor distribute your personal information to any third party. *Will the color of the frame I receive vary from what I see on the website?* The photos we have placed on the website are accurate color representations of the actual product and there is very little if any variance in color due to manufacturing, however, since monitor settings and depictions of color on computer screens may vary from one customer to another, it is possible that the color received is not exactly the same as seen online. Our frames have been categorized by color to further assist in this matter. *May I order samples of the moldings I am interested in before I decide to place a purchase?* Yes. We send out samples in sets of up to 5 for a total cost of $8.50, which includes shipping. The moulding samples come in 3" sections. To order, simply go to our home page and click on the "order samples" icon link on the right hand side of the page, mid-way down. Frequently Asked Questions I’ve never ordered custom frames online, how does this work? You simply choose the molding you like, enter the exact dimensions of what you will be framing and add it to your cart. We will professionally make your custom frame and ship it out to you. Once you receive your frame, you would need to place your artwork into the frame and secure it and hang it with hardware that we can send you at a nominal cost, if you need them. We have a tutorial on the “Framers Corner” link in the top menu that illustrates how to frame, secure, and hang your artwork. In doing the preceding steps yourself, you will typically save 70 to 80% as compared to a local custom frame shop would charge you. I have my artwork dimensions measured, but what do I put for Width and what do I put for Height? You need not worry about which dimension you put for “width” and which you put for “height” as it will not affect the making of your custom frame. For example, an order of 48" H x 12" W is exactly the same frame as 12" H x 48" W. The key will be how you attach the hanging hardware on the back, which you would do once you receive the frame. After I place my order, how long will it take for my order to be delivered? Most frame orders are completed and shipped out within 2 business days (48 hours) after the order is placed though this is not guaranteed. Once your frame order has shipped, it can take FedEx Ground and UPS Ground 1 to 5 business days to deliver the order, depending on the distance between our facilities and the destination. If you have a deadline, please let us know by replying to your confirmation email after you placed your order. We will do our best to meet your deadline and if we feel we can not, we’ll contact you to discuss more expedited shipping methods. Will my frame come assembled? Your custom frame will arrive pre-chopped and routed and ready to assemble. Shipping frames in this manner provides the best protection against damage during transit and minimizes shipping cost. Assembling your frame is easy and no tools are required. Simply align the corners and insert the thumbnails provided into the routed grooves. The finished product is exactly the same as if it were pre-joined. You can click on the “Framers Corner” link in the top menu of this website for illustrations on how easy it is. For customers who would like their custom frame pre-joined, please call to place your order. What is the cost of shipping? On custom frame orders of more than $200, shipping via FedEx and UPS is free. For orders less $200, the cost of FedEx / UPS shipping is based on size and weight, though we do cap the cost at around $14, even if it costs us more. Are any of your frames made from polycore, polystyrene, or any other non-wood substance? No. All of our wood mouldings used to create your custom frame are made from solid wood. We do not use low cost substitute materials to create our mouldings, we provide only the highest quality solid wood based frames in a variety of finishes. How can you provide such low prices on solid wood custom frames? There are two main reasons why we can provide such low prices and still deliver the same high quality custom frames as you would get at a local custom frame shop: We drastically minimize all overhead costs that many retail framing shops incur and factor into their pricing and we work on smaller profit margins, aiming to benefit on a higher volume of sales through a nationwide customer base and repeat business. Is there a minimum order? No. We care and pay as much attention to a single frame order as we do to a large bulk order. How are the frame prices calculated? We price our frames by the inch based on the total inner dimensions of the custom order (i.e. the size of the artwork), rounded up to the nearest inch. As an example a 10 1/2" by 10 3/4" frame constitutes an order of 43 total inches (2 lengths of 10.5" and 2 widths of 10.75" inches, totaling 42.5" which is then rounded up to the nearest inch for an order of 43"). The total inch quantity is then multiplied by the per inch price to get the total price for the custom frame. How precise a measurement can custom orders be cut? We cut our frames to exact specifications as small as a 1/8th of an inch. What is a rabbet? A Rabbet is the recess on the inside edge of the frame where the artwork is placed. The size of the rabbet denotes the depth of this recess. Typically, this size does not affect the framing of any artwork since various sized offset clips or framing points can be used to meet the needs of any artwork depth / rabbet depth combination. Is shopping on www.CustomFrameSolutions.com safe? Your online shopping transactions are handled by our secure server using Secure Sockets Layer encryptions (SSL). All credit card information is processed by the credit card processing gateway and is never seen nor stored by us. The information we maintain is that which is needed to process your order (i.e. contact and shipping information). We do not sell nor distribute your personal information to any third party. Will the color of the frame I receive vary from what I see on the website? The photos we have placed on the website are accurate color representations of the actual product and there is very little if any variance in color due to manufacturing, however, since monitor settings and depictions of color on computer screens may vary from one customer to another, it is possible that the color received is not exactly the same as seen online. Our frames have been categorized by color to further assist in this matter. May I order samples of the moldings I am interested in before I decide to place a purchase? Yes. We send out samples in sets of up to 5 for a total cost of $8.50, which includes shipping. The moulding samples come in 3" sections. To order, simply go to our home page and click on the “order samples” icon link on the right hand side of the page, mid-way down.

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Frequently Asked Questions

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