Policies

Houshmand Aghdasi Policies *Lowest Price Guarantee* Our custom frame pricing is among the very lowest in the industry. The lowest price guarantee ensures that you always receive the lowest price. If anytime within 30 days after your purchase from us, you find the same molding offered elsewhere at a lower price, we will refund the difference back to your credit card. We offer this as a "peace of mind" policy to our customers to guarantee that they always pay the lowest custom frame pricing. To qualify, the molding must be of the same material (i.e. solid wood) and profile, the priced frame must be the same dimensions, and comparison must take into account shipping costs and applicable fees. Guarantee is only applicable on custom frames and not foamboard, plexi-glass, or matting. Competitive offer must be verifiable. *Shipping Damage Policy* If your custom frame order or any part therein arrives damaged, we will replace it at no cost to you. Notify us after having received your order by email at support@customframesoluitons.com and be sure to include photos of the damage. We will then send you a replacement(s) along with instructions on how to return the damaged items. As an alternative option, depending on the extent of the damage, we may provide instructions on how to get the damaged items repaired. *Return Policy* Any custom made item may be returned for any reason for a full refund, including original shipping costs, minus a 20% material waste fee. Customer is responsible for returning the items. To return an item, an email should first be sent to support@customframesolutions.com informing us of the intent to make a return. We will then provide you the proper return address to send your item(s) back to. *Turnaround Time* Most frame orders are completed and shipped out within 2 business days (48 hours) after the order is placed though this is not guaranteed. Once your frame order has shipped, it can take FedEx Ground and UPS Ground 1 to 5 business days to deliver the order, depending on the distance between our facilities and the destination. If you have a deadline, please let us know by replying to your confirmation email after you placed your order. We will do our best to meet your deadline and if we feel we can not, we’ll contact you to discuss more expedited shipping methods. *Privacy Policy* We respect the privacy of our customers and the confidential nature of the information provided to us through the course of doing business. We never sell nor distribute any customer information to any third party. The only information provided externally is that which is needed to fulfill your order (i.e. shipping information). For your security, all credit card processing is handled by Authorize.Net. We do not store nor retain credit card numbers, except in cases where a business account is established. All transactions are done on our secure server using pages encrypted with 128 bit secure sockets layer (SSL) encryption. Policies Lowest Price Guarantee Our custom frame pricing is among the very lowest in the industry. The lowest price guarantee ensures that you always receive the lowest price. If anytime within 30 days after your purchase from us, you find the same molding offered elsewhere at a lower price, we will refund the difference back to your credit card. We offer this as a “peace of mind” policy to our customers to guarantee that they always pay the lowest custom frame pricing. To qualify, the molding must be of the same material (i.e. solid wood) and profile, the priced frame must be the same dimensions, and comparison must take into account shipping costs and applicable fees. Guarantee is only applicable on custom frames and not foamboard, plexi-glass, or matting. Competitive offer must be verifiable. Shipping Damage Policy If your custom frame order or any part therein arrives damaged, we will replace it at no cost to you. Notify us after having received your order by email at support@customframesoluitons.com and be sure to include photos of the damage. We will then send you a replacement(s) along with instructions on how to return the damaged items. As an alternative option, depending on the extent of the damage, we may provide instructions on how to get the damaged items repaired. Return Policy Any custom made item may be returned for any reason for a full refund, including original shipping costs, minus a 20% material waste fee. Customer is responsible for returning the items. To return an item, an email should first be sent to support@customframesolutions.com informing us of the intent to make a return. We will then provide you the proper return address to send your item(s) back to. Turnaround Time Most frame orders are completed and shipped out within 2 business days (48 hours) after the order is placed though this is not guaranteed. Once your frame order has shipped, it can take FedEx Ground and UPS Ground 1 to 5 business days to deliver the order, depending on the distance between our facilities and the destination. If you have a deadline, please let us know by replying to your confirmation email after you placed your order. We will do our best to meet your deadline and if we feel we can not, we’ll contact you to discuss more expedited shipping methods. Privacy Policy We respect the privacy of our customers and the confidential nature of the information provided to us through the course of doing business. We never sell nor distribute any customer information to any third party. The only information provided externally is that which is needed to fulfill your order (i.e. shipping information). For your security, all credit card processing is handled by Authorize.Net. We do not store nor retain credit card numbers, except in cases where a business account is established. All transactions are done on our secure server using pages encrypted with 128 bit secure sockets layer (SSL) encryption.

2009-03-22T00:57:33-04:00

policies 3243802

2009-03-22T00:57:33-04:00

107402

Policies

2009-10-30T02:51:28-04:00